Right of withdrawal

The online customer who acts as a consumer is given the right to withdraw from the contract, as provided for in articles 64 - 67 of Legislative Decree no. 206/2005, the Consumer Code. It is specified that this right is reserved only for natural persons, that is, to those private consumers who act for purposes unrelated to their profession.

There is no right of withdrawal for legal and physical persons who act, in reference to the purchase contract, in the professional field.
Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the products purchased, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining the reimbursement of the price paid, without penalty and without need to specify the reason.

This right applies to all products purchased online on this site, with the exclusion of audiovisual or computer software products delivered sealed and subsequently opened by the customer. The costs of returning the product are charged to the consumer.
The right of withdrawal is lost if the returned product is not intact, due to the absence, for example, of elements integral to the product (accessories, cables, instruction manuals, etc.) or because the product has been damaged by causes other than transport from the Vendor to the consumer, not previously reported. Without limitation of the right of withdrawal, at the time of delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.

Any collection of parcels must be carried out by the customer with the words "INTEGRO COLLECTION, WITHDRAWAL WITH RESERVE OF CONTROL CONTENT" on the appropriate accompanying document (Article 1698 of the Civil Code). Each anomaly must then be communicated within eight days in the following ways: via registered mail to the following address:
VIA DEI Barrocciai, 18
41012, Carpi, mo, IT

Procedure to exercise the right of withdrawal To exercise the right of withdrawal you must send, within 14 calendar days of receipt of the product purchased, a notice in which it is clearly manifested the desire to withdraw from the purchase contract.
This communication must be sent, by registered letter with acknowledgment of receipt, to the following address:
VIA DEI Barrocciai, 18
41012, Carpi, mo, IT
The communication can be sent, within the same term, also by telegram (at the address indicated above).
The consumer will then have to provide, using a courier of their choice, the shipment of the product (if possible in the original packaging and, however, always carefully packed) and complete with all accessories, instruction manuals and all content originally. The consumer must carry out this shipment within ten working days from the date on which he has sent the communication to exercise the right of withdrawal.

Important notes
The transport costs and the responsibility of the goods during shipment, as required by law, are borne by the consumer.
It is therefore advisable to insure the product at the chosen courier, taking care to carefully pack it

goods, where possible by inserting the original packaging in an outer box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc.
The product must be returned intact and complete with all its parts and accessories, including any guarantees, instructions, licenses for use, cables, etc. In case of transport damage occurred during the return, the Seller will communicate the damage to the consumer within five working days from receipt of the product, allowing the consumer to lodge a complaint with the courier used for transportation. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.

Except as provided below for the case of partial withdrawal, the Seller will reimburse, within 14 days from the moment when the Vendor became aware of the right of withdrawal, the full amount of the purchase and the costs of transport for delivery, by transfer of the credit card or by bank transfer to the current account indicated by the consumer; the latter will bear the shipping costs for returning the product.

If the withdrawal was partial (ie only related to a part of products delivered with a single delivery), it is excluded the reimbursement of shipping costs incurred by the consumer for the delivery of products at the time of purchase.
With regard to purchases with collection at a point of sale of the Seller, the right of withdrawal is not applicable as it is not about distance selling.
In fact, in that case, the consumer has only booked the product via the Internet, but has not yet purchased it and to do so will have to go to the point of sale.

Request for cancellation of the order
• The purchase order can be canceled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been cashed; in this case, no cost will be charged to the customer.

• If at the time of the request for cancellation of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller. To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal. For more information you can write to us by clicking below: Request information

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